Support Center

Support Center

Welcome to Our Support Center!

At CHARISMEN, we’re dedicated to providing you with the best shopping experience possible. Whether you have questions about your order, need assistance with sizing, or want to know more about our products, you’ve come to the right place!

How Can We Help You?

Browse Through Our Categories:

  1. Order Help

    • Tracking Your Order: Learn how to track your order and stay updated on its status.
    • Order Changes: Need to modify or cancel your order? Find out how here.
  2. Shipping Information

    • Shipping Methods: Discover the different shipping options available and their delivery times.
    • International Shipping: Information about our global shipping capabilities and fees.
  3. Returns & Exchanges

    • Return Policy: Understand our return and exchange process, including eligibility and timelines.
    • How to Return an Item: Step-by-step instructions for returning or exchanging your purchases.
  4. Product Information

    • Sizing Guide: Access our sizing chart to find the perfect fit for your clothing.
    • Product Care: Tips on how to care for and maintain your items for longevity.
  5. Payment Options

    • Accepted Payment Methods: Learn about the payment methods we accept for your convenience.
    • Secure Transactions: Understand our commitment to keeping your payment information safe.

Contact Our Support Team

If you can’t find the information you need or have specific questions, our customer support team is here to help!

  • Email: Charismen@Charismenstore.com
    Expect a response within 24-48 hours.

  • Our support team is available Monday to Friday, 9 AM - 5 PM (EST).

Frequently Asked Questions

1. How long will it take to receive my order?
Delivery times vary based on your location and selected shipping method. You can find estimated shipping times during checkout.

2. What if I receive a damaged item?
If you receive a damaged item, please contact our support team within 48 hours of delivery, and we will assist you with a replacement or refund.

3. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. Changes can only be made if your order hasn’t been shipped yet.

Thank You for Choosing CHARISMEN!

We appreciate your support and look forward to assisting you. Your satisfaction is our top priority, and we’re here to ensure you have the best experience possible. Happy shopping!