Help Center

Help Center

Welcome to Our Help Center!

We're here to assist you with any questions or concerns you may have about your shopping experience. Below, you'll find answers to common inquiries, as well as contact information for our support team.

Frequently Asked Questions

1. Order Status

To check the status of your order, please visit the "Order Tracking" section on our website. You can enter your order number and email to get the latest updates.

2. Shipping Information

  • Shipping Times: Standard shipping usually takes 5-10 business days, while express options are available for quicker delivery.
  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the items in your cart.

3. Returns and Exchanges

We want you to love what you ordered! If you need to return or exchange an item, please follow our Return Policy:

  • Items must be returned within 30 days of delivery.
  • Ensure the items are unworn, unwashed, and with original tags attached.
  • To initiate a return, visit our "Returns" page or contact our support team.

4. Payment Methods

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. All transactions are encrypted for your security.

5. Sizing Information

To help you find the perfect fit, we provide a detailed sizing chart on each product page. If you're still unsure, our customer service team is happy to assist you with sizing questions.

6. Promotions and Discounts

Stay updated on our latest promotions by signing up for our newsletter! You can also follow us on social media for exclusive deals and offers.

Contact Us

If you need any further assistance, our dedicated support team is here to help! You can reach us in the following ways:

  • Email: Charismen@Charismenstore.com

Our customer service hours are Monday to Friday, 9 AM to 5 PM (EST).

Thank you for choosing us for your fashion needs! We're excited to help you find the perfect items.